NineWire’s I.T. Managed Services team provides flexible helpdesk service options to meet the needs of your business. Our helpdesk services involve technical assistance for day to day PC issues, or more comprehensive I.T. management solutions depending on your requirements.

Helpdesk On-Call

Helpdesk On-Call provides you with the flexibility to access I.T. support on an “as needs” basis you have access to I.T. support if and when you need it without the commitment and saving you money by allow you to prioritise your requirements. Our consultants will work with you to reduce your helpdesk costs and improve performance.

Helpdesk Advance

Helpdesk Advance is a cost effective way to receive ongoing I.T. support. Our service includes:

  • Remote monitoring
  • On-site support
  • Monthly statement of activity
  • Customised reporting
  • Maintenance and auditing
  • Agreed service level KPI's
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In order to access NineWire’s Helpdesk Advance option, a minimum monthly fee with a six month commitment applies. Our consultants will work with you to address current I.T. problems and minimise potential issues.

I.T. Outsourcing

Our outsourced option provides comprehensive I.T. Managed Services at all levels; gain an I.T. department for a fraction of the cost. For further information on our outsourced services, click here.