NineWire understands that managing I.T. can be very frustrating when it is not your core responsibility. We therefore aim to make your day by providing simple and timely issue resolution. To streamline our service, NineWire provides a dedicated point of contact ensuring you are supported by a consultant who understands your business. We also have start up and ongoing systems in place to continuously improve our services.

Needs Analysis

NineWire conducts a “needs analysis” to understand:

• Service scope and expectations
• Response timeframes
• Preferred methods of communication
• Request and approval processes
• Reporting and requirements

Helpdesk Outsource

Your employees will be provided with helpdesk contact information for both telephone and email. Although we can offer after hours support, our standard business hours are 8.00am – 5.30pm. Requests are logged in our system and processed depending on your package as follows: